Returns and Reclamations:

a) The Seller guarantees the quality of the listed product.

b) The Seller is not responsible for jewelery and jewelery items that are not desirable for allergy sufferers. The Buyer is obliged to emphasize that he is looking for a product with antiallergic material. The Buyer is obliged to emphasize that she is looking for products for small children or babies. The Seller is not liable for materials that the Buyer has damaged through contact with sweat, alcohol, perfume, sea water, or other chemical work.

c) The Buyer has the right to return the product that he or she has not ordered or the product for which the damage was not subsequently caused by transport.

d) In the event of a damage to the product caused by the transport, the Buyer is entitled to a refund for the goods or money by the Seller.

e) The Seller will approve product returns if it is found that the product is defective or damaged by his or her fault or transportation and will, after mutual agreement (by telephone or e-mail), offer the Buyer a new and correct product at no extra cost.

f) In case the Buyer does not accept the product exchange, the Seller is obligated to return the money paid by the Buyer, reduced by the delivery costs.

g) All claims are filed only in writing to Seller's address with the Buyer's signature, pursuant to Art. 10 of the Consumer Protection Act.

General provisions on contracts concluded outside business premises and contracts concluded at a distance, Consumer Protection Act, Article 57:

(1) Before a consumer signs a contract out of a business premises or a distance contract or is obliged to provide an appropriate offer, the trader shall inform him in a clear and comprehensible manner:

1. the main features of a good or service to the extent that it is appropriate with regard to the goods or service and the medium used for the transmission of the notice

2. Your name and address, telephone number and, if available, e-mail address

3. if applicable, the name and the place of business of the dealer in whose name and / or for whose account he is appearing

4. the geographical address of the place of business or geographical address of the place of business of the trader on whose behalf and / or for whose account he is performing, and to which consumer may address his complaints, if that place is different from the seat referred to in item 2 of this Article

5. the retail price of goods or services and if the nature of the goods or services does not allow the price to be calculated in advance, the manner of calculating the price and, where applicable, other costs of transport, delivery or postal services, that is to say that such costs may be charged , if they can not be reasonably calculated in advance

6. Expenditures for the use of distance communication means for the purpose of concluding contracts, if these costs are not charged on a basic tariff

7. terms of payment, terms of delivery of goods or provision of services, time of delivery of goods or provision of services and, if applicable, method of solving customer complaints by the trader

8. the conditions, time limits and the procedure for exercising the right to unilaterally terminate the contract as well as the one-off termination contract in accordance with Article 74, paragraph 1 of this Act, in cases where such right exists

9. that the consumer is liable to bear the costs of returning the goods in case he exercises his right to unilaterally terminate the contract referred to in Article 72 of this Act, that is, on the costs of returning the goods, in the case of contracts concluded on the distance of goods because of his nature returned by mail in the usual manner

10. that, in the event that he exercises his right to unilaterally terminate the contract referred to in Article 72 of this Act after having filed an application in accordance with Article 64 or Article 70 of this Act, the consumer shall be obliged to pay to the merchant a reasonable part of the price in accordance with Article 77 paragraph 7 of this Act

11. that the consumer can not use the right to unilaterally terminate the contract referred to in Article 72 of this Act, in cases where pursuant to Article 79 of this Act, this right is excluded, ie the assumptions under which the consumer loses the right to unilaterally terminate the contract

12. the existence of liability for material deficiencies

13. the services or assistance that the consumer offers after the sale and the conditions of use of those services or assistance provided by the trader, as well as any warranties that have been issued with the goods or service

14. the existence of appropriate trading rules of a dealer, as defined in Article 5, paragraph 18 of this Act

15. the duration of the contract, if the contract is concluded for a fixed period of time, that is, the terms of the cancellation or termination of the contract concluded for an indefinite period of time,

16. the minimum period in which the consumer is bound by the contract, if any

17. the deposit or other financial security that the consumer has to pay or obtain at the merchant's request as well as the terms of payment of that deposit, or the conditions for obtaining another financial security

18. where applicable, the functionality of digital content, including the necessary measures of technical protection of those contents

19. where applicable, the interoperability of digital content with computer or program equipment for which a trader knows or ought to know

20. external dispute settlement mechanisms, ie compensation systems, and how the consumer can use them.

(2) The provisions of paragraph 1 of this Article shall also apply to contracts which have a digital content that is not supplied in the physical media.

(3) The information referred to in paragraph 1 of this Article shall form an integral part of a contract concluded outside a business establishment or a contract concluded remotely and may not be changed unless the parties expressly agree otherwise.

(4) If a contract out of a business premises or a distance contract is concluded for an indefinite period or a contractual subscription is made, the total price referred to in paragraph 1, item 5 of this Article shall refer to the total costs in a particular accounting period.

(5) If a fixed fee is agreed in the contract referred to in paragraph 4 of this Article, the total price referred to in paragraph 1, item 5 of this Article shall also include the total monthly expenses.

(6) If, in the contract referred to in paragraph 4 of this Article, the total price can not be reasonably calculated in advance, the consumer shall be informed of the manner of calculating the price.

(7) If the trader does not inform the consumer of the additional costs referred to in paragraphs 1, 5 and 9 of this Article and in paragraphs 4 to 6 of this Article, the consumer shall not be liable for such costs.

(8) The notice referred to in this Article must be written in the Croatian language and Latin script, which does not exclude the possibility of simultaneous use of other languages.


Written complaint:

Article 10 of the Consumer Protection Act

(1) A trader shall provide the consumer with a written complaint in his business premises and without delay, in writing confirm his receipt.

(2) In addition to the obligations referred to in paragraph 1 of this Article, a trader shall be obliged to allow a consumer to file a written objection by post, fax or electronic mail.

(3) The shopkeeper shall be obliged to show in the business premises a notice of the manner in which the written objection referred to in paragraphs 1 and 2 of this Article is filed.

(4) In addition to the obligations referred to in paragraphs 1, 2 and 3 of this Article, the trader providing the public service shall be obliged to indicate, in the invoice issued, the manner in which the written complaint is filed.

(5) The trader shall be obliged to respond in writing to the objections referred to in paragraphs 1, 2 and 4 of this Article within 15 days of receipt of the complaint.

(6) A trader shall keep and keep records of consumer complaints referred to in paragraphs 1, 2 and 4 of this Article on a durable medium one year from the date of receipt of a written complaint of a consumer.